Manend Team 
ISLAMABAD, (MANEND NEWS): President Dr. Arif Alvi has directed
Federal Insurance Ombudsman (FIO), Dr. Muhammad Khawar Jameel,
to ensure protection of the interest of insurance policyholders and
provide them prompt justice against the maladministration of the
Insurance Industry.
President Dr. Arif Alvi gave these directions at a meeting with FIO,
who called him, at Aiwan-e-Sadr on Tuesday. The FIO presented
Annual Report to the President for the year 2020 and briefed him
about the achievements of his organization. He highlighted that FIO,
on the directions of the President of Pakistan, had provided monetary
relief amounting to Rs. 2.13 Billion to the aggrieved policy holders
during 2020. He informed that FIO received 3,107 complaints from
policy holders against 2,441 during 2019. He apprised that 2,427
complaints had been processed while 2,183 had been disposed of in
the same year. The FIO stated that despite the pandemic his
organizations continued to provide services to protect the rights of
policy holders by disposing of 2,183 complaints and providing Rs. 2.13
Billion as monetary relief to the aggrieved beneficiaries.
President Dr. Arif Alvi lauded the achievements of FIO and advised him
to create awareness among people about the role of FIO in providing
prompt and free-of-cost justice to aggrieved insurance policy holders
against maladministration of insurance companies. He directed the FIO
to increase the outreach of the Insurance Ombudsman so as maximum
people could benefit from its services. The FIO requested the President
to inaugurate the regional office at Quetta during the first week of May
and the President acceded to his request. He assured FIO of his full
support and cooperation in the performance of his duties and
responsibilities.